Here you can read about the purchase terms at Spel & Sånt
When ordering, an agreement is entered into when you choose to confirm the purchase at checkout. We reserve the right to cancel orders in the event of errors such as misprints, e.g. prices, specifications or technical problems. Since the product information mostly comes from suppliers, we disclaim responsibility for it. In the event of incorrect information, you are of course entitled to cancel your purchase with reference to this. We also reserve the right not to complete an order if, for example, the item is out of stock or in the event of technical problems.
Spel & Sånt Norden AB (Company reg. no: 556946-4695) only enters into agreements with persons over 18 years of age, or with the consent of a guardian.
All prices include 25% VAT. All costs are included in the order confirmation. If you choose to prepay your order on the website and then pick it up in the store, remember to bring your ID. As a customer with us, you can choose between the following payment methods.
Payment with VISA or Mastercard issued by a Swedish bank. The money is withdrawn directly from your account when you place the order.
We use 3D Secure. It is a global security standard developed by VISA and Mastercard for payments over the Internet. The transfer of the money is made with SSL encryption. This means that no unauthorized person can see your card details.
Together with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options where the payment is made directly to Klarna: - Pay within 14 days: The payment period is 14 days from the dispatch of the goods. You can find the terms for paying within 14 days here. - Account: Klarna Account is an account credit provided by Klarna that gives the borrower the option to pay for their purchases in monthly instalments of at least 1/24 (minimum 50 SEK) of the total credit amount used, or in accordance with the terms approved at checkout. For more information about Klarna Account, including general terms and the Standard European Consumer Credit Information, see here
You can find more information about Klarna here and read their terms of use here.
In order to offer you Klarna's payment methods, we may share your personal data in the form of contact details and order information with Klarna at checkout, so that Klarna can assess whether you can use the payment methods and tailor them to you. Your shared personal data is processed in accordance with Klarna's own privacy notice.
More than 200 million people already use PayPal. Fast and easy: pay online with your PayPal password, so you don't have to enter your payment details every time you shop. Safer and more secure: feel safe when you shop. PayPal encrypts your payment details.
We offer payment via Swish if you have the Swish app and Mobile BankID on your smartphone or tablet, linked to your bank account.
You pay for your order when you collect it at a Posten service point. Orders with cash on delivery are subject to an additional fee of 129 SEK. For orders with a high order value, we may require a percentage as prepayment.
If you want to pick up and pay for your item in our store, you can do so and pay for your order in cash, with Swish or with a debit/credit card in the store. These orders are held in the store for 72 hours from when the order was processed and are then cancelled.
For orders with products where the customer has reached a level and become eligible to take part in a bonus promotion campaign, these bonuses apply to one item per customer & household per individual bonus promotion. It is therefore possible to combine several different bonus promotion campaigns, but not more than one from the same campaign.
E.g. a bonus promotion campaign containing Pokémon Promo Cards: if the customer has reached the level and is eligible for a choice of product, they may choose one of the available bonus items. This applies to a total of one item per customer & household regardless of the number of orders the customer or household places, so it is not possible to receive more items from the same bonus promotion campaign by placing more individual orders. We reserve the right to cancel such orders.
When ordering, the customer enters the desired delivery address, to which the order will then be delivered. Special requirements for the delivery address may apply for different payment options, e.g. Klarna. If the delivery address is changed or updated afterwards, the customer must contact us about this as soon as possible.
Orders placed on a weekday before 16:00 are shipped the same day. If you order a product from us, the normal delivery time is 1-3 business days.
Heavier shipments over 1 kg are shipped the same weekday if ordered before 11:30, otherwise they are shipped the next weekday
Shipments delivered to a parcel pickup point are held for 7 days, and must be collected from the pickup point before these 7 days have passed. After 7 days, Postnord returns the shipment to Spel & Sånt as an unclaimed shipment, and Spel & Sånt may charge additional costs for the return or if the customer wants the shipment sent again.
Orders placed with Schenker as the shipping option after 11:30 on pickup days are shipped on the next pickup day. Schenker picks up orders on Mondays, Wednesdays and Fridays. If you order a product from us, the normal delivery time is 2-4 business days.
We bear the transport risk, i.e. the risk of the product being damaged or lost during transport from us to you.
We check every shipment before it is sent to you. Should the item nevertheless be damaged when it arrives, we undertake to fix the problem for you free of charge.
If the product is damaged on delivery, you must contact us about this within 1-3 days of receiving the delivery. Damage includes both visible and hidden damage. Visible damage to the packaging must be reported immediately. Shipments with visible damage sent with Schenker must be reported directly to the agent at the pickup point. Shipments with visible damage sent with Postnord must be reported directly to us.
You must not use the damaged product and you must keep all the packaging. This is because the carrier will inspect the entire shipment, including the packaging.
Spel & Sånt Norden AB uses flat-rate shipping. This means that regardless of how many items you order, you only pay one shipping cost, based on the item with the most expensive shipping. Orders with cash on delivery are subject to an additional fee of 79 SEK.
Example 1: the customer buys 10 games that all have a shipping cost of 29 SEK each, so your total shipping cost for this order will only be 29 SEK even though you ordered 10 games.
Example 2: the customer buys one item with a shipping cost of 69 SEK and three other items with a shipping cost of 29 SEK each, so the total shipping cost for this order will be 69 SEK.
Where combined shipping is impossible, i.e. pre-orders of items before release with items that have different release dates, each separate order is charged a separate shipping cost, even if all bookings were made in a single order. Your items are delivered directly to your mailbox. Larger parcels may need to be collected at your nearest parcel pickup point.
For uncollected Schenker deliveries, DB Schenker AB charges an additional return fee of 180 SEK, which is paid by the customer.
Spel & Sånt Norden AB also uses flat-rate shipping for shipments outside Sweden, see the examples above in section 4.1
Spel & Sånt Norden AB offers delivery to locations in the following countries: Denmark & Finland, with the exception of the following areas where delivery is not possible: DK: not Greenland & the Faroe Islands, FI: not Åland. Delivery is also not possible to Norway & Iceland.
For deliveries to countries outside the EU, any export and import customs fees are added.
Shipments outside Sweden are sent with DHL Parcel Connect and collected at the recipient's nearest pickup point.
Shipments that are not collected are charged a handling fee of 249 SEK for the costs incurred. If these costs exceed the regular handling fee, the fee may be up to the costs incurred.
We may charge a storage fee for shipments that have not been collected, have been prepaid by e.g. invoice, card payment or PayPal, and are returned to us without the customer contacting us. This fee is calculated based on the size of the shipment and the time it is stored with us. After at least 3 months without a response from the customer, Spel & Sånt has the right to make the contents of the shipment available for sale again.
We offer the same terms for open purchase (products bought in our store) as for the right of withdrawal (products bought via our webshop). Open purchase is therefore referred to as the right of withdrawal in these terms.
You have the right to cancel your purchase within 14 calendar days of receiving the item, without giving any particular reason. The product must be complete and in a noticeably unchanged condition; however, this does not apply to consumables and software with a broken seal on the product. I.e. if you received the product shrink-wrapped or sealed, the product must still be unopened when it is sent back to us. The right of withdrawal and open purchase does not apply to digital product codes, unless otherwise stated in the specific product's individual information or terms.
The customer must contact us ([email protected] or 010 585 13 37) before sending the item back, and will then receive information from us on how to proceed and a return reference.
When exercising the right of withdrawal, feel free to use the form below: print it, fill it in and include it in the return shipment. https://www.konsumentverket.se/globalassets/publikationer/kontrakt-och-mallar/angerblankett-2021-konsumentverket.pdf
When returning an item by post, remember that the customer is responsible for ensuring the item is well protected during transport to us. To make sure the item is shipped safely, it should be returned in the original packaging it was delivered in. The customer pays any shipping costs when exercising the right of withdrawal. To avoid shipping costs, you can always cancel the purchase in our store, even if the item was bought via our webshop.
Customers of Spel & Sånt Norden AB (the store) always have a 90-day right of exchange on unopened items. The right of exchange only applies in the store, regardless of whether you bought the item in the store or online; the only requirement is that the exchange takes place in the store and not by post. The right of exchange does not apply to digital product codes.
The customer does not have to take another item in exchange when cancelling their purchase. The customer can instead receive a credit note for the amount paid minus shipping, if any.
When sending in warranty cases, we pay the return shipping cost. After handling a case that was sent in incorrectly or where no fault was found, we reserve the right to charge a service fee of up to 500 SEK. If costs such as shipping exceed the regular service fee, the fee may be up to the costs incurred
We will not keep your data longer than we necessarily need to, but we need to keep the data for up to three years from your latest purchase. This is so that we can handle any returns and warranty & complaint cases, and when other Swedish laws require us to keep data. Read more in our Privacy Policy.
In order to offer you Klarna's payment methods, we need to share some of your personal data with Klarna, such as contact and order information, so that Klarna can assess whether you can be offered their payment methods and to tailor the payment methods to you.
You can find more information about Klarna here. The use of this data is governed by applicable data protection law and Klarna's privacy policy.
In the event of war, natural disaster, industrial action, decisions by authorities, failed deliveries from subcontractors, circumstances increasing costs and similar events beyond our control which could not have been foreseen and which affect agreements entered into on our part, making us unable to fulfil said agreements, this shall constitute grounds for releasing Spel & Sånt from its obligations to fulfil said agreements.
Your purchase from us is covered free of charge by the PriceRunner Purchase Guarantee (Köpgaranti). It gives you up to 50,000 SEK if something goes wrong. To be covered by the Purchase Guarantee, you need to be a registered member of PriceRunner.
If you are not already a member of PriceRunner and visited us through them, you can register within 60 minutes of your purchase. It is free, takes less than three minutes, and just like that your purchase is protected! Visit PriceRunner for a free Purchase Guarantee
If you want your purchase to be covered by the Purchase Guarantee, your order must be addressed to your registered address. With the Purchase Guarantee you are compensated if an item is broken, if an individual item is missing on delivery, if delivery of an item fails, or if the item is faulty.
You will only be compensated for direct financial loss you have suffered: purchase costs and shipping costs. The PriceRunner Purchase Guarantee does not provide compensation for other direct or indirect costs, depreciation or lost income.
Visit PriceRunner to read the complete terms and rules, as well as the list of excluded categories.
Only some of the stores on PriceRunner are covered by the Purchase Guarantee. We are one of these stores. In their service, covered stores are marked with the Purchase Guarantee symbol next to their name. The aim of the Purchase Guarantee is to make consumers who shop online feel more secure.